Attn: Web Manager
Phone: 877-476-8800, Ext.713
Address: 2150 South 1300 East, Suite 500, Salt Lake City, UT 84106
Grout Doctor collects the following data:
Our Website is not designed to appeal to minors, and you are required to be 18 years of age in order to use this Website or provide information to us. We do not knowingly attempt to solicit or receive any information from children under 18.
You directly provide Grout Doctor with most of the data we collect. We collect data and process data when you:
This above list will change as we add, delete or modify services and/or products we offer through the Website.
Grout Doctor securely stores your data at Silicon Mountain Technologies in Arvada, Colorado. The computers/servicers in which we store personally identifiable information are kept in a secure environment. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. However, because data transmission over the Internet is never 100% secure, we cannot guaranty the security of any information you transmit to us from our Website and therefore your use of our Website is at your own risk.
Grout Doctor will store your data indefinitely. Once you provide information for an estimate or to contact us, our database stores your data for an indefinite amount of time. This stored data cannot be deleted but can be inactivated. We use this data to send out surveys and marketing campaigns. If you would like to opt-out of our surveys or marketing campaigns, please email email@example.com to unsubscribe.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information.
You play a significant role in protecting your information. You are ultimately responsible for maintaining the secrecy of and protecting the security of your username and password. You are responsible for any transaction made using your username and password. Please be careful and responsible whenever you are online.
If you need to communicate with us regarding your credit card or other payment information, please contact us at the address or email address above.
We are not responsible for maintaining the confidentiality of any non-public information that you provide us or post on the Website. If there is information you wish to protect from disclosure to others, please do not provide it to us.
We use aggregated data, which is data that does not identify you personally, for research, commercial purposes, or improving our Website. We may use your email address to contact you to respond to your inquiries, to provide notices to you or to give you information about our products or services.
Grout Doctor would like to send you information about products and services of ours that we think may interest you. If you have agreed to receive marketing, you may always opt out at a later date. You have the right to stop Grout Doctor from contacting you for marketing purposes by emailing firstname.lastname@example.org to unsubscribe.
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
We share customer information with our affiliated companies. We may partner with another party to provide specific services for us, such as credit card processing, shipping, promotional or other support services. We will provide contact or other information necessary for the third party to provide these services for us. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We further share personally identifiable information with unaffiliated third parties only if:
Grout Doctor may disclose your personal information to third parties for their use in marketing to you unless you tell us not to. In order to opt-out of such sharing or for further information please write to us at:
Grout Doctor Global Franchise Corp.
2150 South 1300 East, Suite 500
Salt Lake City, Utah 84106.
To opt-out or limit your information disclosed: please be sure to include your full name, address, email address and specifically what type of information you do not want to receive. Please allow up to 4 weeks to process your request from the date of receipt.
We will also disclose personal information and/or an IP address when required by law or in the good-faith belief such action is necessary to: (1) cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company; (2) protect and defend the rights or property of our Website and related properties; (3) identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online – for example through email, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
From time to time we may offer promotions, contests or sweepstakes, or conduct surveys. If you choose to participate, we collect information including your name, age, address, telephone number, email address or other contact information. We may also request other information such as demographic information (for example your age or zip code), some of which may be optional. Participation is subject to any official rules governing that promotion, contest or sweepstakes, or governing the survey. The contest information may be used to conduct the promotion and for other business purposes which may include marketing and may be shared with our affiliates, vendors, or third parties in accordance with these privacy policies and the official rules. Survey information will be used for purposes of monitoring and improving the use and satisfaction of this Website.
Grout Doctor would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our Website.
There are several different types of cookies. Our website uses the following cookies:
If you would like to deactivate our ability to analyze your browsing activity, please email us with the specific request to deactivate your cookies. If you reject certain cookies, you may still browse our Website; however, you may not be able to purchase or have access to all our products and services.
Email us: email@example.com
Call us: 877-476-880, Ext. 713
Write us at: 2150 South 1300 East, Suite 500, Salt Lake City, UT 84106
How to contact the appropriate authority
If you wish to report a complaint or if you feel Grout Doctor has not addressed your concern in a satisfactory manner, you may contact the Utah Department of Commerce Consumer Protection Division .
© 2020, Grout Doctor Global Franchise Corp. All rights reserved.